Return Policy
Items shipped from can be returned within 2 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
Baby Items
* Baby items (excluding clothing sizes 0-24 months) can be returned within 2 days of receipt of shipment. Note: All must be returned unused in their original condition with the factory seal and packaging intact.
* Baby products fulfilled by Bonbeni qualify for free return shipping. The product is eligible for free return shipping if the item detail page includes “Free Returns” messaging. If your return is not a result of a Bonbeni error, we will not refund the original shipping fees.
Clothing and Accessories
*You can return clothing and accessories up to 2 days after the delivery date.
* Free Returns may apply to Fulfilled by Bonbeni product(s).
* To be eligible for Free Returns, items returned must be in new and unworn condition in the original packaging for a full refund in accordance with our returns policy.
* All product packaging and certificates of authenticity, grading, and appraisal must be returned with the product.
* Any product(s) returned without original documentation will be rejected.
* Any product(s) that have been resized, damaged, or otherwise altered after delivery will not be refunded.
* If you selected a self-ship shipping option, eligible product(s) must be returned using a trackable shipping method.
* Bonbeni will process your return and issue the refund with/without shipping deduction after receiving your return of the eligible product(s).
* Bonbeni may deduct 10% of the amount in addition to the delivery charges on your return after receiving your return of the eligible product(s).
*the amount will return to your account within 15 working days
* If you return the product(s) that are ineligible for free returns with product(s) that are eligible for free returns, Bonbeni may deduct the shipping costs for the ineligible products(s) from your refund amount in accordance with Bonbeni’s general returns policy. In addition, some special product, order, or handling fees may still apply.
* For returns requests, kindly contact us